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Pretty Sketchy
There is a family that frequents our restaurant that almost always asks for donations for various events with a specific charity. We know they do a lot of work with this charity because 2 of the family members are afflicted with this ailment. Today they came in with a gift certificate that we had donated. While there is a chance that they came by this fair and square (an auction item or a prize) the servers all began mentioning the fact that they always seem to have one. Today's was aggravating because the expiration date was crossed out (which started the conversation that led to finding out the frequency with which they use gift certificates). If I was in the position to say anything to them I would have stated that we would take the GC this time, but from this point forward we can't accept anything past its expiration date. Obviously we can't make an accusation of any kind, but this would at least let them know that we pay attention. What do you think?
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Replies to This Discussion
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Permalink Reply by DR Gonzo on -
Gift certificate policies are pretty cut and dried. There are two types of gift certs - one bought and paid for by the guest for himself or as a gift to someone else and two as part of a prize from an auction or something similar that was donated by the restaurant. So depending on which one of these two options we are dealing with the guest still has to present the gift certificate to their server upon completion of the meal and when presented the check. Once the gift cert is tendered by the guest it shoud be destroyed or filed. Under no circumstances should a server accept a GC that is either expired or looks to be altered in any way and should bring it directly to the manager if either one of those things is the case. Its not the job of the server to have to deal directly with a situation like this, a manager must be involved. As a manager I would simply inform them of the restaurants policy and let them know what you will and will not accept in terms of GCs and let them know that in the future anything that outside of what we just talked about unfortunately cannot be accepted and either cash or credit will be the only acceptable forms of payment you will allow in the restaurant.
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Permalink Reply by Boris Lenkovic on -
Yes absolutely, letting them be aware that you guys know expiry dates and so on should ward them from any further episodes. I know at my employ guests ring in advance to book and have gift vouchers that have just expired and with that we gladly except them. Boz from Oz
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